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Help And Support
Frequently asked questions
Shipping Policy
Product Enquiries
Payments
Insurance and Refunds
Your only concern with customs clearance to recieve our products is how you choose to remit tax and duty. When your items arrive (after it clears customs) the courier will notify you the actual assessed tax and duty, if any. You can choose to remit these charges online or upon recieving the items at your doorstep. These payments are collected by the courier, and not by us. To estimate taxes and duties, visit Zonos, our preferred cross border resource.
Yes, wherever in the world you may be shipping the order to, you can arrange for On-Demand deliveries. This option allows you to arrange your own pick up by your own shipping channel. To choose this option, select "Malaysia" as the destination country and the On Demand delivery option will be made available. Once you've placed the order, your order status will be updated within 24 hours, stating whether or not it has been processed or ready for On Demand pickup. We will also notify the phone number you've provided that your order is ready for pickup.
The transit protection provides financial protection to your shipments for total damages or loss. Although unlikely, such uneventful circumstances do happen occasionally. Even if you do not opt for shipping insurance, we would still offer partial to full refunds or replacements (of item value only) depending on the extent of the damage. Conversely, shipping insurance covers both the item's value and the shipping cost.
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