Help And Support

All orders not exceeding 1,000 MYR will be shipped out by latest the next business day. Wholesale orders exceeding that amount, including custom shells, will be shipped out by latest; up to 3 business days from the time of order creation. Refer below for more information on cutoff times and ETAs.

For domestic orders within West Malaysia, the ETA is typically up to 48 hours. For East Malaysia, the ETA is typically up to 72 hours. For international orders, the ETA is generally described at the self-serve instant quote provided at both our product page and global shipping page.

Your only concern with customs clearance to recieve our products is how you choose to remit tax and duty. When your items arrive (after it clears customs) the courier will notify you the actual assessed tax and duty, if any. You can choose to remit these charges online or upon recieving the items at your doorstep. These payments are collected by the courier, and not by us. To estimate taxes and duties, visit Zonos, our preferred cross border resource.

Yes, wherever in the world you may be shipping the order to, you can arrange for On-Demand deliveries. This option allows you to arrange your own pick up by your own shipping channel. To choose this option, select "Malaysia" as the destination country and the On Demand delivery option will be made available. Once you've placed the order, your order status will be updated within 24 hours, stating whether or not it has been processed or ready for On Demand pickup. We will also notify the phone number you've provided that your order is ready for pickup.

Our free shipping only covers West Malaysia, for orders exceeding 250 MYR. In addition to free shipping, all wholesale orders will be covered by shipping insurance within Malaysia, both East and West.

The transit protection provides financial protection to your shipments for total damages or loss. Although unlikely, such uneventful circumstances do happen occasionally. Even if you do not opt for shipping insurance, we would still offer partial to full refunds or replacements (of item value only) depending on the extent of the damage. Conversely, shipping insurance covers both the item's value and the shipping cost.

Your orders are logged everytime you've made a successful payment. You can view your entire order history and details of any specific order by simply entering your e-mail address at the Orders page.